What Welsh rugby can teach us about teamwork

With the autumn series fast approaching, rugby fans are excitedly buzzing as Freddie Thomas and Blair Murray—two uncapped players—join the Wales squad. Like a business upgrading its communication system, these new faces could catalyse something great in the matches ahead. Whether against FijiAustralia, or South Africa, team dynamics can make all the difference. But it’s not just on the pitch where the right connections matter—solid communication is the backbone of any winning strategy, whether in rugby or the office.

Freddie Thomas, a Gloucester lock who has switched allegiance from England to Wales thanks to his Welsh grandparents, embodies the idea of adaptability—something we often see in business as well. Much like a hosted VoIP system, which allows a business to remain flexible and scale up as needed, Thomas brings experience from different teams and levels of play. His ability to slot seamlessly into the Welsh squad mirrors how VoIP integrates smoothly into business operations, ensuring every team member is connected and working toward the same goal.

Then there’s Blair Murray, the Scarlets wing, who qualifies for Wales through his mother, adding that bit of versatility every team craves. Just as a rugby winger needs to be quick on his feet and ready to react to whatever the game throws at him, your communication tools should be just as agile. With hosted VoIP, whether in the office or on the move, you’re always connected—much like a winger on the edge of the field, ready to catch that key pass and sprint for the try line. In business, as in rugby, staying connected no matter where you are can turn the tide in your favour.

Tackling Tough Opposition—On and Off the Field

Much like Wales will face formidable opponents in FijiAustralia, and South Africa, businesses face their own challenges in today’s competitive environment. Success comes down to quick decision-making, solid communication, and seamless teamwork on the rugby pitch. This is where rugby and telecoms cross paths—without clear, reliable communication, even the best strategies can fall apart.

Just as Warren Gatland relies on players like Dewi Lake and Jac Morgan to lead the team, businesses rely on strong leadership to coordinate efforts. VoIP systems serve as the playmaker in a business environment, directing calls, forwarding important information, and ensuring no message gets dropped—much like a scrum-half setting up the play for a perfectly timed attack.

Training the Next Generation—And Keeping Teams Connected

Rugby teams constantly evolve, bringing in fresh talent while relying on experienced players to guide the way. This balance of experience and innovation is critical both in rugby and business. For Wales, uncapped players like Thomas and Murray represent the future of Welsh rugby, and their development will be crucial to the team’s long-term success. Likewise, a modern telecom system keeps businesses connected, allowing new employees to seamlessly integrate and benefit from the wisdom of more seasoned team members.

Remember how Rhodri Williams, after more than a decade, was recalled to the squad? It’s a reminder that staying in touch, even after years of absence, can lead to unexpected returns—just as VoIP allows businesses to reconnect with clients, no matter how long it’s been.

The Final Whistle—Prepare for Victory

Whether you’re preparing for a tough match or a challenging quarter in business, the fundamentals remain the same: teamwork, communication, and adaptability. The Wales rugby squad is gearing up for their autumn test series, with experienced players and newcomers ready to work together toward a common goal. Similarly, businesses that invest in robust communication systems, like hosted VoIP, can ensure their teams remain agile and united—ready to tackle whatever comes their way.

As we look forward to Wales taking on FijiAustralia, and South Africa, remember that strong communication and reliable connections—whether in rugby or telecoms—are always the keys to success.

Wales Squad for the 2024 Autumn Series

Forwards:

  • Nicky Smith
  • Gareth Thomas
  • Kemsley Mathias
  • Ryan Elias
  • Dewi Lake (captain)
  • Evan Lloyd
  • Henry Thomas
  • Keiron Assiratti
  • Archie Griffin
  • Freddie Thomas
  • Christ Tshiunza
  • Ben Carter
  • Will Rowlands
  • Adam Beard
  • Taine Plumtree
  • James Botham
  • Jac Morgan
  • Tommy Reffell
  • Aaron Wainwright

Backs:

  • Tomos Williams
  • Rhodri Williams
  • Ellis Bevan
  • Sam Costelow
  • Gareth Anscombe
  • Ben Thomas
  • Nick Tompkins
  • Max Llewellyn
  • Eddie James
  • Owen Watkin
  • Mason Grady
  • Blair Murray
  • Rio Dyer
  • Josh Hathaway
  • Tom Rogers
  • Cameron Winnett

Let’s Talk Rugby and Telecom!

Want to chat about the Wales squad, upcoming matches, or how the right communication tools can help your business score a try? Book a call with me using my calendar link here so we can discuss all things rugby and telecoms! Let’s see how your local Welsh legend can help you make the right connections—both on the field and in your business!

Business phone systems and the 5 most common mistakes we see companies make

Modern telephone systems offer an amazing range of benefits for your business, but as with any such system, it’s important that you know how to make the most of it. Below are the 5 most common errors we see companies making. Are you making these mistakes too?

Network quality

Modern digital phone systems rely heavily on a strong and stable network to ensure you always have high-quality calls. To ensure this is achieved, dedicate specific bandwidth for this and set up your broadband data to prioritise phone calls. And, if possible, use wired ethernet connections.

Make sure you use advanced call features
Your phone systems should have a range of features that will help the operational running of your business and optimise customer calls. These are the 4 most common errors we see here:

• Call Forwarding to route calls to other numbers or mobile devices is not utilised.
• Automated call routing to greet customers professionally is not utilised.
• On many systems, voicemails can now be automatically sent to emails however this is rarely used.
• Call recording is essential to improve customer service and yet this is often not implemented.

Compatible phones
The latest phone systems require the very latest handsets to ensure they work smoothly and so investing in VoIP-compatible desk phones, headsets, or softphones will enhance call quality. Do you have these?
Also, and a facility that is rarely used, are mobile apps which allow staff to stay connected even when away from the office.

Look at your call data
Modern phone systems come equipped with a host of reporting information. Despite this companies often fail to look at the information their phone system provides to help them understand and resolves issues within your operational team and customer communications.

Integrate your phone system with other business tools
And finally, modern digital telephone systems are not stand-alone systems, they can integrate with a wide range of other digital systems, from CRM systems to helpdesk software. The more you can integrate your phone with these, the more efficient your business will be. If you’re not doing this, now is the time to do so. You can be sure your competitors will be!

This article was written by one of our telecoms experts here at Fidelity Group. We support a wide range of business sectors with our outstanding telecoms solutions. If you would like to speak to one of our experts to find out how we can help your business, please Click here or call us today on 0800 840 6800.

How To Avoid IoT Bill Shock

The Internet of Things (IoT) has driven a global surge in connectivity but with this has come one significant danger to managers of IoT estates which has come to be known as ‘Bill shock’.  This term refers to the unexpected and often substantial charges that can arise from IoT connectivity. Let us delve into the causes, impact, and preventive measures for bill shock in IoT.

What is Bill Shock?

Bill shock occurs when customers receive a bill that is much higher than anticipated. In IoT, this is often due to data overages. The complexity and scale of IoT deployments make managing and predicting costs challenging, leading to unexpected expenses and …. bill shock.

Causes of Bill Shock in IoT

  • Data Overages: Many IoT devices rely on cellular networks to transmit data. These devices often come with data plans that have limits. If the data usage exceeds these limits, overage charges can accrue rapidly. For example, a smart agricultural sensor transmitting large amounts of data due to increased activity can result in significant extra costs.
  • Misconfigured Devices: IoT devices sometimes malfunction or are misconfigured, resulting in unintended and excess data transmission. For example, a malfunctioning smart meter may send excessive readings, consuming more data than expected and incurring additional costs.
  • Hidden Fees: Some connectivity providers may include hidden fees in their billing. These could be related to network access, maintenance or service charges that were not clearly communicated at the outset.
  • Scalability Issues: As IoT deployments scale, keeping track of every device and its data usage becomes increasingly difficult. This complexity can lead to underestimating total consumption and consequently, higher bills.
  • Unexpected Usage: As IoT deployments scale, keeping track of every device and its data usage becomes a challenge. If a firmware update is rolled out across a group of devices, this could generate unexpected usage and ultimately bill shock if the correct measures are not in place to control or prevent this.
  • Poor Management Tools: Being unable to manage your SIM estate effectively means that you could be unaware of potential data overage occurring within your SIM estate until you receive a bill for these charges.

    The Impact of Bill Shock

The consequences of bill shock in IoT can be profound, affecting both individuals and businesses:

  • Financial Strain: Sudden, unexpected costs can strain budgets, particularly for small businesses or start-ups operating with limited financial resources.
  • Operational disruptions: To manage costs, businesses might need to suspend or limit the functionality of IoT devices, disrupting operations and affecting productivity.
  • Customer dissatisfaction: For consumer-facing IoT products, unexpected costs passed onto customers can lead to dissatisfaction, complaints, and loss of trust.
  • Hesitation to adopt IoT: Fear of bill shock can deter organisations from adopting IoT technologies, hindering innovation and progress.

Preventing Bill Shock

Fortunately, there are several strategies to mitigate the risk of bill shock in IoT connectivity:

  • Transparent Billing: Choose connectivity providers that offer clear, transparent billing practices. Understand all potential fees and charges before committing to a service.
  • Data Management Tools: Utilise data management platforms that provide real-time monitoring and alerts for data usage. These tools can help track consumption and prevent overages.
  • Flexible Data Plans: Opt for flexible data plans that can adapt to varying usage patterns. Some providers offer data pooling or shared data plans that can accommodate multiple devices under a single contract.
  • Regular Audits: Conduct regular audits of your IoT deployments to ensure devices are functioning correctly and not consuming excessive data. Identifying and addressing issues early can prevent unexpected costs.
  • Cost Management Policies: Implement policies and practices for cost management, such as setting usage alerts and controls, restricting data-intensive activities, or automating certain functions to optimise data use.

    Conclusion

Bill shock in IoT is a significant challenge that can impact the financial health and operational efficiency of businesses. By understanding the causes and implementing preventive measures, it is possible to manage IoT connectivity costs effectively. As IoT continues to expand and integrate into various aspects of our lives, proactive cost management will be essential to harness its full potential without the risk of unexpected financial burdens. Embrace IoT with confidence by staying informed and prepared, ensuring that the benefits far outweigh the costs.

To talk to one of our experts today and find more out about how our vM2M IoT management platform prevents bill shock, please go to our Contact Us page.

To get started with IoT why not take advantage of our FREE IoT Starter Pack?

Your Final, Complete Guide to the iPhone 15

For Apple enthusiasts, mark your calendars and prepare for the much-awaited iPhone 15 series! With a lineup of four models, including the Plus, Pro, and Pro Max variants, Apple has again set the tech world abuzz. In this comprehensive guide, we’ll delve into the exciting new features of the iPhone 15, offer insights into which model might suit you best, and provide a glimpse into the anticipated release date. As Apple continues to push the boundaries of smartphone technology, the iPhone 15 is poised to deliver a range of exciting features. Here’s a sneak peek at what you can expect:

1. eSIM Technology: One of the most anticipated features is the adoption of eSIM technology. Apple first introduced eSIM support with the iPhone XS series in 2018 and expanded with the iPhone 14. Now, it’s expected that the iPhone 15 will fully embrace eSIM technology globally. E-SIMs offer the convenience of a digital SIM card, making it easier to switch carriers and manage your connectivity options.

2. USB-C Ports: Rumors have been circulating about Apple’s potential transition to USB-C ports in the iPhone 15 lineup. This shift seems inevitable, with the European Union and India moving towards standardized charging ports. However, EU regulations will come into full effect at the end of 2024, leaving room for speculation about whether Apple might leap directly into wireless charging. Regardless of the specifics, this transition promises enhanced charging convenience and faster data transfers, especially for the Pro models.

3. Improved Camera Features: Photography enthusiasts take note! The iPhone 15 brings significant camera upgrades. Expect a 48-megapixel wide lens with a stacked image sensor, promising improved dynamic range, reduced noise, and minimized overexposure and underexposure. These enhancements will undoubtedly elevate your travel photography game.

4. Faster 5G Modem: All iPhone 15 models are set to incorporate a faster and more advanced modem chip, the X70 chip. This chipset is expected to leverage artificial intelligence capabilities for faster average speeds, better coverage, improved signal quality, lower latency, and a 60% improvement in power efficiency compared to the iPhone 14 series.

5. Dynamic Island: Building on the innovation introduced with the iPhone 14 Pro, the iPhone 15 is expected to feature the dynamic island. This interactive in-screen display replaces the traditional notch and showcases alerts, notifications, music controls, Maps directions, and more. It’s a visually engaging addition that promises to enhance user experience. iPhone 15 Pro and Pro Max/Ultra Features For those seeking the pinnacle of iPhone technology, the Pro and Pro Max/Ultra models are expected to deliver a host of premium features:

1. A17 Bionic Chip: Insiders anticipate that these models will be powered by an A17 bionic CPU, featuring a tiny 3-nanometer chipset. This chip promises significant speed and battery life improvements, with TMSC, the chip manufacturer, predicting a 35% enhancement in power efficiency.

2. Periscope Lens: Apple will introduce its first periscope telephoto camera in the iPhone 15 Pro Max/Ultra. This 12-megapixel lens would enable a 6X optical zoom, twice the capability of the current pro models. It opens up new horizons for capturing distant subjects and enhances your photography options.

3. Titanium Frame: The iPhone 15 Pro Max/Ultra may sport a titanium frame, offering enhanced strength and reduced weight compared to the stainless steel models of the current pro versions. This change not only enhances durability but also contributes to a sleeker design.

4. Solid-State Volume and Power Buttons: Anticipated iPhone 15 Pro and Pro Max/Ultra design features include solid-state volume and power buttons. These buttons will provide:

  • A flush surface.
  • Replicating the tactile feel of pressing a button without any physical movement.
  • Contributing to the overall premium look and feel of the device.

In conclusion, the iPhone 15 series promises an exciting array of features, catering to various preferences and priorities. Whether you’re interested in cutting-edge technology, photography enhancements, or an overall premium experience, the iPhone 15 has something for everyone. Stay tuned for the official unveiling and be prepared to be wowed by Apple’s latest masterpiece.

To get yours, contact us today.

Cut Costs and Increase Productivity: 15 Reasons Why You Need Business Mobiles

In today’s highly mobile world, businesses must adapt their communication strategies to meet the demands of a flexible work environment. One effective solution is to provide employees with business mobiles. Not only does this enhance productivity and accessibility, but it also offers a range of other advantages. This article will explore 15 key benefits of using business mobiles, from cost savings to future-proofing your telecoms infrastructure.

  1. Cost-saving: Business mobile contracts can be a cost-effective alternative to individual commercial mobile solutions, reducing overall running costs for your business.
  2. Improved connectivity: Business mobiles keep your staff connected, allowing them to stay in touch with colleagues even when they are on the road or away from their desks.
  3. Pooled data: With business mobile phones, you can have pooled mobile data, enabling usage to be shared among devices and avoiding out-of-bundle charges.
  4. Unified billing: Simplify your billing process by consolidating all mobile contracts into one monthly bill, reducing paperwork and administrative tasks.
  5. High-quality handsets: Business mobile contracts offer a wide range of handset options, allowing you to choose devices that suit your business needs and budget.
  6. Employee perk: Providing employees with their business mobiles is seen as valuable, enabling them to work flexibly and enhancing their work-life balance.
  7. Personalized support: Partnering with Fidelity Group, ensures dedicated account management and in-house support for your business mobiles.
  8. Streamlined network: By moving to business mobiles, you can have all employees on one network, using the same tariff and contract term, simplifying management and reducing complexity.
  9. VoIP mobile app integration: Seamlessly integrate your VoIP telephone system with the VoIP mobile app, enabling remote workers to stay connected with customers and prospects.
  10. Lone worker protection: Business mobile phones provide GPS tracking and emergency contact details, ensuring the safety of remote or on-the-road workers.
  11. Work-from-home capabilities: Business mobiles enable employees to stay connected with colleagues, customers, and prospects while working from home, ensuring seamless communication.
  12. Business continuity: Unify your fleet of mobiles under one account, ensuring consistent communication and easy management, even during unexpected events.
  13. Future-proofing: With the impending 2025 ISDN switch-off and the rise of remote work, business mobiles offer a future-proof solution for your telecoms infrastructure.
  14. Ruggedized phones: For businesses operating in challenging environments, ruggedized mobile phones provide durability and reliability, ensuring they withstand tough conditions.
  15. Flexible working environments: Business mobiles empower employees to work flexibly, whether it’s hot desking, remote working, or commuting, enabling seamless connectivity.

Conclusion

Business mobiles offer many advantages, from cost savings and improved connectivity to future-proofing telecoms infrastructure. By providing your team with business mobiles, you can enhance productivity, streamline communication processes, and adapt to the demands of a mobile business environment. To learn more about how Fidelity Group business mobile solutions can benefit your business, visit our website or contact us today for a free, no-obligation quote. Stay connected and stay ahead with business mobiles.

Everything as a Service | The rise of XaaS | Fidelity Group UK

The transition toward the “as-a-service” model has been underway for years, but it’s accelerated in the last couple of years.

Disruptions due to the Pandemic and the complexity of rapidly enabling a remote workforce have created the need for flexible IT solutions. To keep up in today’s rapidly changing environment, organizations need solutions that enable them to create new business processes, products, and services. As a result, adoption of the everything-as-a-service (XaaS) model has been increasing.

Before XaaS, businesses were often constrained by legacy IT systems and traditional business processes. Now 80% of early XaaS adopters say that they has accelerated their shift from traditional IT to XaaS over the past few years. This has enabled them to find alternative solutions to survive in uncharted waters and an ever changing environment.

So what is XaaS? In this article, we’ll look at what the XaaS model is, why it’s on the rise, its benefits, and some traditional and emerging ways that businesses can benefit from implementing XaaS.

What Is the Everything-as-a-Service Model?

Organizations have always needed newer, better, faster hardware and software to stay relevant and to meet employee and customer needs. In the past, this typically meant having to make major CAPEX investments every few years to update software and purchase new IT infrastructure.

Everything as a service (also known as “anything as a service”) is a general category of cloud-based solutions that are deployed remotely and can be accessed on demand. XaaS can be delivered in several ways, including:

  • Private on-premises offerings (i.e., managed in your own data center)
  • Hosted by a service provider
  • In the public cloud
  • A combination of on-premises and public cloud offerings (hybrid cloud)

XaaS offerings have been expanding and now deliver a wide variety of products, tools, and technologies. Almost any IT functionality can be offered as a service. Former CAPEX costs transition to more flexible OPEX investments.

With XaaS, businesses can significantly reduce operational costs, access new and advanced technologies more quickly, and gain greater control over their IT infrastructure.

Benefits of the XaaS Model

XaaS offers several benefits for organizations that want to deliver new and innovative solutions faster:

  • Reduced, Predictable Expenses. XaaS allows businesses to turn capital expenses into predictable monthly operating expenses, lowering the cost of ownership. In most cases, the service provider buys and maintains the infrastructure. As a result, XaaS helps reduce overhead, staffing, and maintenance costs. Businesses no longer need to spend more on computing power and storage in anticipation of future needs because they can provision and pay for these components as needed.
  • Greater Agility. The XaaS model gives businesses greater agility to develop innovative solutions that meet changing market conditions or take advantage of new opportunities. Companies can quickly customize technology environments to respond to customer or employee needs.
  • More Efficient Use of the IT Team’s Time. Because XaaS is partially or fully managed by the service provider, it takes some of the pressure off of in-house IT resources. With admin tasks moved to the service provider, organizations can streamline operations to focus IT resources on higher-value projects.
  • Better Backup and Disaster Recovery Planning. A comprehensive data backup and recovery plan is critical with cybersecurity threats and ransomware attacks on the rise. XaaS solutions can play an integral part in ensuring that your business can continue operations during a disaster.
  • Use of Data. With access to unlimited storage capacity, businesses can store data for long periods of time. This gives them the ability to analyze historical and current data trends to make better business decisions, enhance customer experience, and capitalize on emerging trends to gain a competitive advantage.

XaaS and Innovation

The move to XaaS may have accelerated recently, but most businesses were already looking to reduce costs, eliminate redundancies, and improve agility and efficiency.

The digitization trend is opening larger market opportunities for businesses to reach customers. But, it’s also creating greater competition. Organizations must continue to innovate and take advantage of these opportunities. Their ability to innovate rests in part on their ability to scale IT resources up or down without making long-term commitments to capital expenditures.

XaaS can help facilitate this innovation. It’s likely to become a necessity rather than not a nice to have as more services are delivered via the cloud and digital technologies like AI, ML, and IoT are more integrated. XaaS offerings can help CIOs and IT leaders prioritize productivity gains and new growth opportunities while also creating greater cohesion between IT and business units.

Article Source:Pure Storage

What is EPOS? | Electronic Point of Sale | Fidelity Group UK

What is EPOS?

EPOS stands for Electronic Point of Sale, it is a computerised system that is traditionally used in retail or hospitality but can be used anywhere customers are paying for goods or services.

  • These systems have many advantages:
  • Assists in your business decision by allowing you to have up to date information on hand such as when you need it
  • Improves customer experience
  • Allows for better stock control and forecasting
  • Prevents loss of revenue due to human error

How does EPOS work?

An Epos system is made up of two main elements – hardware and software. Many different components can be combined into a system, most solutions consist of different components including:

  • A computer to run the software, anything from a mobile phone to a tablet or a dedicated touchscreen display
  • Cash Drawer
  • Receipt printer

Other add-ons include barcode scanners, kitchen printers, or mobile devices to take orders at tables but a card machine is the most popular that connects you directly to your EPOS.

The software is the brains of the operation recording all the transactions and storing data that you can use later such as product trends. Loyalty programs, accounting packages, and ordering apps can be integrated – to be re-visited in a later edition.

A good quality EPOS system will not only be an asset to your business it will also help improve your profitability and make life as a business owner that little bit easier.

Get in touch and one of our experts will provide a free consultation.

Credit article: Modern World Solutions

USB Type-C will become the common charging port for all mobile phones, tablets and cameras in the EU

By autumn 2024, USB Type-C will become the common charging port for all mobile phones, tablets and cameras in the EU, Parliament and Council negotiators agreed today.

  • One single charger for frequently used small and medium-sized portable electronic devices
  • Charging speed harmonised for devices that support fast charging
  • Buyers can choose whether to purchase new device with or without charging device

The provisional agreement on the amended Radio Equipment Directive, establishes a single charging solution for certain electronic devices. This law is a part of a broader EU effort to make products in the EU more sustainable, to reduce electronic waste, and make consumers’ lives easier.

Under the new rules, consumers will no longer need a different charging device and cable every time they purchase a new device, and can use one single charger for all of their small and medium-sized portable electronic devices. Mobile phones, tablets, e-readers, earbuds, digital cameras, headphones and headsets, handheld videogame consoles and portable speakers that are rechargeable via a wired cable will have to be equipped with a USB Type-C port, regardless of their manufacturer. Laptops will also have to be adapted to the requirements by 40 months after the entry into force.

The charging speed is also harmonised for devices that support fast charging, allowing users to charge their devices at the same speed with any compatible charger.

Better information and choice for consumers

Consumers will be provided with clear information on the charging characteristics of new devices, making it easier for them to see whether their existing chargers are compatible. Buyers will also be able to choose whether they want to purchase new electronic equipment with or without a charging device.

These new obligations will lead to more re-use of chargers and will help consumers save up to 250 million euro a year on unnecessary charger purchases. Disposed of and unused chargers are estimated to represent about 11,000 tonnes of e-waste annually.

Encouraging technological innovation

As wireless charging technology becomes more prevalent, the European Commission will be empowered to develop so-called delegated acts, on the interoperability of charging solutions.

Quote

Parliament’s rapporteur Alex Agius Saliba (S&D, MT) said: “Today we have made the common charger a reality in Europe! European consumers were frustrated long with multiple chargers piling up with every new device. Now they will be able to use a single charger for all their portable electronics. We are proud that laptops, e-readers, earbuds, keyboards, computer mice, and portable navigation devices are also included in addition to smartphones, tablets, digital cameras, headphones and headsets, handheld videogame consoles and portable speakers. We have also added provisions on wireless charging being the next evolution in the charging technology and improved information and labelling for consumers”.

Article source: https://www.europarl.europa.eu/news

The benefits of a toll free number | Fidelity Group UK

Business marketing has changed drastically over the years, and business owners are now under pressure to adapt and thrive within this new competitive environment. In a world where companies are competing hard to reach the pinnacle of success, businesses need to stay relevant and be available to their customers 24/7.

To ensure this, many companies utilise a toll-free number service to strengthen customer relationships, maintain brand recognition, track consumer behavior, and improve customer retention rates. A toll-free number is an indispensable asset that helps businesses grow over time. It allows your customers to call your business for free and the toll-free call’s cost is borne by companies (who are usually the toll-free subscribers), and not the calling party (customers).

Toll-free numbers make your business much more accessible. And even with cell phones now being nearly ubiquitous, a toll-free number can be a marketing tool in and of itself. Plus, toll-free numbers are relatively inexpensive, so if you use them right, they can be a low-hassle way to better connect with your customers. And that’s always the end goal.

1. Better customer service

Customers often prefer communicating with a business, be it before making a purchase decision or for post-sale services. Companies will have to ensure a smooth and uninterrupted communication process between customers and the support team. That is the only way they can enhance the customer experience and retain their loyal customers.

With toll-free numbers, businesses can enable customers to instantly connect with their support agents to get their issues resolved, which, as a result, improves engagement and customer satisfaction rates.

2. The portability factor

Toll-free numbers are portable; therefore, companies can retain their old number for receiving essential business calls. They do not have to switch to another number when relocating their business to a different location. As a result, companies will not face any disruption in handling customer communications.

3. Strengthens your brand image

On a fundamental level, having a free number that your end-users can dial to have a quick chat and get their issues solved makes your organization look good. Service of this kind is imperative for a business that is willing to take that extra step to help its customer and maintain its brand image.

Toll-free numbers come with considerable trust benefits. They are highly recognizable as business contact numbers, and an organization that uses them is unlikely to be seen as a small-time operation. These numbers can be highly useful as a catchall identifier that users will trust.

4. Acts as a marketing instrument

Promoting your toll-free numbers on marketing platforms can maximize the turn out of the customers instantly. Companies can also take advantage of the ‘click-to-call’ feature by directly linking their toll-free numbers with call extensions.

According to Google, a majority of search users connect with a business directly through the ‘click-to-call’ option. They find it convenient and easy when compared to other methods of communication.

5. It is cost-effective

Today, toll-free numbers services are easy to set up & affordable for businesses of all kinds. The subscription rates for these services are lower than regular telephone services.

6. Cloud advantage

Toll-free numbers work with cloud platforms, which gives it additional advantages over the traditional phone system. Cloud communication platforms provide maximum uptime and robust infrastructure, which helps companies build better customer experience.

When a company fails to offer a toll-free number, consumers are most likely to pass on to the ones that do. Switching from a traditional number to a toll-free number can help a company reach out to larger audiences and get more potential customers. Using toll-free numbers can also elevate a company’s brand image, save costs, and generate rewarding sales leads.

Sources: https://www.kaleyra.com/ and https://www.businessnewsdaily.com/.

 

What is VoWi-Fi and how can it help your business?

The pandemic has sped up the transition of businesses into more flexible environments. In fact, according to a global study done by Steel Case, 72 percent of companies around the world either expect a hybrid work arrangement or are already implementing it. Hybrid arrangements, of course, is the term used to describe a combination of office and remote work.

Several considerations need to align to provide seamless productivity and collaboration in this modern business scenario. One of the most important of these considerations is communications.

When it comes to keeping the workforce connected, even amidst hybrid arrangements, VoWi-Fi or voice over Wi-Fi is one of the critical technologies companies can take advantage of.

But what exactly is VoWi-Fi? How does it work? How can it help businesses? This article will answer all these and more.

What Is VoWi-Fi?

VoWi-Fi is a technology that allows users to make and receive calls even without using a mobile signal. As the term voice over Wi-Fi implies, calls can go through using only broadband or other wireless internet connection. This technology is also referred to as VoWi-Fi calling or just Wi-Fi calling.

On the surface, Wi-Fi calling works just like a regular call in that a user straight up dials a number and the technology works on its own, without the use of any special applications.

The difference lies in how the call is transmitted. Instead of going through the usual mobile or cell towers, the call uses the Wi-Fi network and the internet to connect the call.

The VoWi-Fi technology has far-reaching applications across consumer and commercial sectors. It has become beneficial now that the business landscape has shifted into more remote opportunities and that people are still careful about meeting in social gatherings.

What are the benefits of VoWi-Fi for business?

Although VoWi-FI can be used in private or consumer applications, its full advantages can be maximised in business environments. The following are the most notable benefits of VoWi-Fi in the commercial setting:

Unparalleled Connectivity

Mobile signals can be intermittent. In some areas, users can experience complete signal drops without warning. When a user is in a call, the call will be cut if the signal disappears. VoWi-Fi can address this concern.

Internet, especially broadband connections, are far more stable than signals from a cell tower. As long as you have an internet connection, you can make calls effortlessly without the risk of dropping out. This is a game-changer in locations where mobile signals are entirely unreliable.

When inclement weather or other natural calamities have affected the signal coming from cell towers, VoWi-Fi can still be used, as long as the internet connection works. In commercial environments, entrepreneurs can use VoWi-Fi as part of their business continuity plans as a way to stay connected to employees, customers, and stakeholders.

Ease of use

VoWi-Fi is accessible to anyone, as long as their device is capable of it. Users do not need additional or special applications or equipment to make or receive VoWi-Fi calls. This accessibility extends to the person on the other line, who also does not need extra applications or tools.

Although apps like Viber or Messenger allow calls and messages using the internet, the person on the other end also needs to have these apps installed and register an account to respond to the call. With VoWi-Fi, calls are just like normal, mobile calls. People with zero tech experience can make or receive Wi-Fi calls.

Businesses that want to use VoWi-Fi calling as part of their operations do not need to conduct additional training for employee users. Often, using new applications require training or, at least, information campaigns, which have related costs. New applications also typically need some time allocated for transition. VoWi-Fi addresses all these concerns.

Exceptional quality

Since VoWi-Fi calling does not rely on wavering signals; it can sustain better call quality. In fact, HD voice or High-Definition voice is one of the features of VoWi-Fi calls. This is because the internet can carry more data over the network, allowing users to take full advantage of the more stable connections.

HD Voice calls have lower background noise and clearer audio connections overall. This is critical for businesses that need constant and clear communication within their teams. The clarity and quality of VoWi-Fi calling increases productivity and collaboration.

Seamless transitions

Picture a user using the VoWi-Fi call feature on their phone, walking around the house. The user then reaches an area in the backyard that the Wi-Fi signal does not reach. Does the call drop? Fortunately, it does not. Instead, the device seamlessly transitions into the mobile connection and continues the call without hassle.

The same is true with the reverse. A user, for example, is walking towards their office while speaking with an important client on the phone. Once the user arrives at the office and the device recognises the building’s Wi-Fi, it automatically switches to VoWi-Fi calling without cutting the call. The user immediately has access to a more stable connection with better audio quality.

These seamless transitions are essential for companies and entrepreneurs who spend long hours in calls. It reduces the need to be conscious of which connection to use, which is especially useful for users who often multi-task while on business calls.

Lower costs

VoWi-Fi lowers communication costs. A lot of communication or messaging apps for businesses require subscription fees. Depending on the company’s size, those fees can scale up to frightening heights. VoWi-Fi helps reduce those costs by offering a viable alternative.

VoWi-Fi calls use existing internet networks to connect users. These networks include personal or home broadband connections, Wi-Fi hotspots, or public networks. Even if the user takes advantage of the Wi-Fi network in the office, the business takes on that particular connection’s cost. So VoWi-Fi calls essentially come at no extra cost.

The seamless transition of calls also adds to this cost-saving benefit. VoWi-Fi calls prevent users from overusing their mobile data by automatically switching to recognised networks. If the user is constantly in places where Wi-Fi is available, they can virtually make or receive calls for free.

With the VoWi-Fi technology, businesses can avoid training costs for additional applications and expenses associated with downtime when a transition is required.

Improved security

Compared to other web communication apps that use passwords, VoWi-Fi calls offer improved security through SIM authentication mechanisms. During calls, the mobile service provider encrypts the conversation. It protects the connection even when the user is accessing public networks like a café or mall.

It is most beneficial for businesses that discuss sensitive information over calls. It is also helpful for companies who have or plan to have BYOD or bring your own device arrangements with employees.

No special security measures have to be taken to keep calls more secure, even if the employee uses their own mobile device. Additionally, this allows employees to use their device of choice wherever necessary.

Security can further improve with the help of other measures like a private APN.

Situations where VoWi-Fi is essential

Here are a few situations in which VoWi-Fi technology is most convenient for commercial applications.

  • The office is located in an area that had just been devastated by a natural disaster. The business continuity plan is in effect. To ensure the safety of all the employees, the leadership uses VoWi-Fi calls to reach everyone.
  • An entrepreneur is travelling to a remote location to secure a new business. The mobile signal is intermittent at best. They use VoWi-Fi technology to make and receive calls without sacrificing the quality of the call.
  • To cut back on communication costs, a company decides to expand Wi-Fi coverage within the building. It reduces the resources allotted for the mobile plans of each employee. Every time the employees are in the office, they use the Wi-Fi network to make and receive calls.
  • An executive needs to make an important call to discuss sensitive information outside work hours. However, they are at the mall and cannot access a private network. They use VoWi-Fi, knowing full well that the call will be secure.
  • A manager needs to make a call, but their device is running on low battery. Since mobile phones use more power when the signal is weak, the manager chooses to use Wi-Fi calling instead. The manager can make their call with battery life to spare.
Conclusion

VoWi-Fi technology is becoming increasingly crucial for businesses as work settings shift to more hybrid and remote arrangements. Companies can save money, ensure security, and connect seamlessly with customers, investors, and employees by using existing networks to make and receive calls. Because of these benefits, VoWi-Fi calling capability is a worthy addition to a company’s business continuity plan.

If you wish to learn more about VoWi-Fi and other similar technologies, send us an email at hello@fidelity-group.co.uk. You may also access our contact page to get in touch.

Credit article and imagery: Gamma | www.gamma.co.uk

Testimonials

What our customers have to say.

George

I used to be a customer of one of the major UK networks. Billing or tech queries took  a hours of waiting. Each time I contact Fidelity Group they get back to me promptly with the answer. The service is impeccable.

AA Lighting Group.

Our preferred provider, Fidelity Group, came to our rescue. Other companies pretend to be the best but Cristian was not just a step ahead – he was miles ahead!! Thank you, Cristian, Thank you Fidelity Group!

Emma

We have been a customer of Fidelity for a number of years now and the service is always impeccable….SIM cards are sent out next day, which is extremely helpful for our fast-paced business. I would highly recommend working with Fidelity Group.

George Serbanescu

My old supplier took hours of me waiting on hold and I was never able to get a clear answer. Each time I contact Fidelity Group they get back to me promptly with the answer regardless if this is about billing, a technical issue, roaming. The service from Fidelity is impeccable.

Gwen S

We moved to Fidelity 2yrs ago. Moving to Fidelity was extremely simple and the saving was significant. The service received from you is amazing. You always deal with everything in the a professional manner responding to all queries in no time.

Julia Connely

I have had difficulties using Horizon on my mobile and Carl has helped me to get the new hub connected with a lot of patience. Found out that my broadband provider had to give permission for connection as it wasn’t their hub I was using anymore. He has been very calm throughout.

Mac McGlone

I spoke with Carl after my system was down. He guided me through the problems and kept me informed. The follow up was excellent until the problem was resolved.

Richard Davies

We recently changed from a standard broadband line to a leased line with Fidelity. It was installed within two months of signing (and that included the Christmas/New Year break), so much quicker than we expected. And it is far superior to our old line. A very efficient service.

Matthew Finn

Been a hosted telephony customer of Fidelity now for almost a year and be delighted with the service. The tech support is first class as you get a dedicated adviser to handle your case all the way through, which I love! I would definitely recommend.

Neeta Patel

Marco has helped a great deal on the problem and has helped to improve the services after discussion, some of which I did not realise were available. He kept in touch until we were fully happy.

Mike Hawkes

Great company, helpful and always available when required.

Kevin Dowling

Fidelity is an excellent telecoms provider. The levels of support we receive pre and post-sales are second to none.

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