Fidelity Group are proud to have been awarded ISO 9001:2015 certification, an internationally recognised standard that ensures their products and services meet the needs of customers through an effective quality management system.ISO 9001:2015 is a globally recognized quality management standard developed and published by the International Organization for Standardization (ISO) that provides a model companies of all types and sizes can use to build an effective quality management system. The standard is based on several quality management principles, including a strong customer focus, involvement of high-level company management, a process approach and ongoing improvement of the process.
Fidelity’s decision to work towards an ISO 9001:2015 accreditation demonstrates their commitment to sustaining the highest level of business practices by improving their products, services, processes and customer service.
Fidelity Groups Quality Director, Ian McNamara says, “Fidelity’s management team firmly believe the benefits of introducing a Quality Management System into the company are wide-ranging and will focus the entire team on providing unrivalled customer service, accomplished by living an ethos of continual improvement and introducing quality objectives for all employees.”
Gaining ISO 9001:2015 reinforces Fidelity’s persistence on creating industry leading solutions and delivering the best customer service, measured against global benchmarks of industry excellence.
McNamara adds; ” We are excited to earn certification to ISO9001:2015 and feel it provides additional assurance to our customers and partners that we are focused on continuous improvement and satisfaction. “This certification is a testament to our desire to always perform at the highest levels of quality and efficiency.”It is essential to deliver innovative, high quality and market-focused solutions and service especially in highly competitive industry. Fidelity is striving towards being in the forefront of positive change that will deliver on customers ever changing needs.
For industry leading telecoms and energy solutions coupled with unrivalled service choose Fidelity For Business.
