The Countdown Begins: UK Copper Network Stop Sell Rollout in September 2023

While the widely discussed deadline for the Public Switched Telephone Network (PSTN) switch-off is December 31, 2025, a more immediate deadline warrants your attention. This coming September, the copper network stop-sell rollout will encompass the entire UK. What Does This Mean for Your Business Communications Setup?

The copper network stops sell marks the date when purchasing communication services through the PSTN will cease in an area. If your business relies on services enabled by the PSTN and your contract is set to expire after September 2023, you’ll need to transition to a forward-looking alternative.

It’s essential to be aware that no modifications will be possible to your contract after this date. This means that even if your contract extends beyond 2023, you won’t be able to make any changes to the terms or details of your package. Your only recourse will be to transition to the new generation of internet-enabled services.

Navigating the Transition

For those of you currently using office landlines with wholesale line rental (WLR), there are two viable options:

📞 SIP Trunking: An excellent interim solution that permits businesses to retain their PBX phone system hardware while conducting calls over the internet.

📞 Voice over Internet Protocol (VoIP): Representing the future of telephony, VoIP facilitates voice calls over a digital, internet-enabled phone line. Broadband Adaptation The changes don’t solely impact phone lines—your broadband connection might also be affected. If your business currently utilizes a Fibre to the Cabinet (FTTC) or Asymmetric Digital Service Line (ADSL) broadband connection, it’s time to consider your options:

🖥️ Fibre to the Premise (FTTP): Offering ultrafast fiber-optic broadband that stretches from the exchange to your site. While this option is highly reliable, it’s important to note that it’s not universally accessible yet.

🖥️ Single Order Generic Ethernet Access (SOGEA): A broadband alternative that doesn’t require a phone line, providing up to 80 Mbps speeds.

As the September 2023 deadline approaches, businesses must assess their current communication setups and make the necessary transitions to ensure uninterrupted operations. Embracing these changes will position your organization for seamless communication and enhanced efficiency in the digital age.

Stay connected, stay informed, and stay ahead of the curve. If you have any questions or need guidance on navigating these changes, feel free to contact our team.

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What our customers have to say.

George

I used to be a customer of one of the major UK networks. Billing or tech queries took  a hours of waiting. Each time I contact Fidelity Group they get back to me promptly with the answer. The service is impeccable.

AA Lighting Group.

Our preferred provider, Fidelity Group, came to our rescue. Other companies pretend to be the best but Cristian was not just a step ahead – he was miles ahead!! Thank you, Cristian, Thank you Fidelity Group!

Emma

We have been a customer of Fidelity for a number of years now and the service is always impeccable….SIM cards are sent out next day, which is extremely helpful for our fast-paced business. I would highly recommend working with Fidelity Group.

George Serbanescu

My old supplier took hours of me waiting on hold and I was never able to get a clear answer. Each time I contact Fidelity Group they get back to me promptly with the answer regardless if this is about billing, a technical issue, roaming. The service from Fidelity is impeccable.

Gwen S

We moved to Fidelity 2yrs ago. Moving to Fidelity was extremely simple and the saving was significant. The service received from you is amazing. You always deal with everything in the a professional manner responding to all queries in no time.

Julia Connely

I have had difficulties using Horizon on my mobile and Carl has helped me to get the new hub connected with a lot of patience. Found out that my broadband provider had to give permission for connection as it wasn’t their hub I was using anymore. He has been very calm throughout.

Mac McGlone

I spoke with Carl after my system was down. He guided me through the problems and kept me informed. The follow up was excellent until the problem was resolved.

Richard Davies

We recently changed from a standard broadband line to a leased line with Fidelity. It was installed within two months of signing (and that included the Christmas/New Year break), so much quicker than we expected. And it is far superior to our old line. A very efficient service.

Matthew Finn

Been a hosted telephony customer of Fidelity now for almost a year and be delighted with the service. The tech support is first class as you get a dedicated adviser to handle your case all the way through, which I love! I would definitely recommend.

Neeta Patel

Marco has helped a great deal on the problem and has helped to improve the services after discussion, some of which I did not realise were available. He kept in touch until we were fully happy.

Mike Hawkes

Great company, helpful and always available when required.

Kevin Dowling

Fidelity is an excellent telecoms provider. The levels of support we receive pre and post-sales are second to none.

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